DOTRHX Customer Service Contact
Chris Mitchell is continuing in his support role at BrightOrder. DOTRHX customers can continue to reach customer service by calling 1-800-888-1649 or by sending an email to
chris.mitchell@brightorder.com.About BrightOrder
BrightOrder, originally known as Perfit
Computer, is a 1996 family-founded business with a goal to create
tailor-made, innovative solutions for the transportation and heavy-duty
vehicle industry. We are always seeking new technologies and
methodologies, not just because they are new but because they are the
best suited for our valued customers and the challenges they face today
and in the future.
Our flagship software, EMDECS aims to find the
best way to help streamline any and every task undertaken by fleet
operators. We aspire to provide better, personalized solutions for an
often overly commercialized and underappreciated industry. We believe in
succeeding together.
Related Articles
How to create a Customer
This article will detail how to create a Customer within EMDECS. There are multiple screens that have the ability to create a new Customer, sometimes referred to as Owner, so that it can be done on the fly. Administration-> Customer This is the main ...
Checking-In or Scheduling a vehicle to the Service Board
Checking-In or Scheduling a vehicle to the Service Board When logged in with an EMDECS Manager login you can check-in a vehicle to the EMDECS Service Board. This essentially tells the system a customer or internal vehicle is ready to be worked on ...
How to Contact BrightOrder / EMDECS Customer Experience
We'd love to hear from you. You can contact BrightOrder using the following methods: By Phone Our EMDECS application support team is available by phone, Monday to Friday, from 5 am to 8 pm Eastern Time. Outages can be reported 24/7 to our network ...
How to Submit a Ticket to the EMDECS Customer Experience Team
This article provides step-by-step instructions on how to submit a ticket online for help with your EMDECS questions or issues. Sending an email to help@brightorder.com will open a support request for you automatically. It is not necessary to sign in ...
Customer Alerts
To setup or edit customer alerts go to Administration > Customer and drill down on the Customer Name Click on the Alerts tab Please note each customer can only have one RO Alert and one Counter Sale Alert at a time RO Alerts Click on the Alert Note ...