How to Void an RO

How to Void an RO

This article will detail the process to void an RO from the Complete RO screens in EMDECS. 


ROs can only be voided under the Ready to Submit radial



Ready to Submit


Under the Ready to Submit (or Ready) status, click on the Reference number to open the RO




while in this status, the Void RO button is present in the upper right-hand corner.








Submitted


ROs under this radial have been sent for Approval





While in this status, the RO is locked. The Approver would need to return the RO before changes can be made




Authorized


The ROs under this radial would also be locked, as once approved, no changes can be made. ROs do not typically stay under this radial for long. 





Invoiced


If the RO has been invoiced, the invoice would need to be deleted in order to re-open the RO and move it back to the Ready to Submit radial. There are two ways this can be done. The first is from the Summary to the right.

If you're unable to find an invoice, widen the date range and/or use the search bar. If still unable, please contact the CX team for further assistance.




The second is from inside the invoiced RO



If you open the RO to void the invoice, it will immediately become editable without having to switch radials. 

If the RO is Journalized


If the RO is already in a GL batch, the GL batch would need to be deleted first. After voiding the RO, the GL Batch can be re-journalized if other items were included. 
Please inform your accounting team if this step is required. Batches are often exported and the information may need to be updated in the external Financial program to reflect the changes in EMDECS. 




Closed


The Closed status is similar to Invoiced. The RO can be reopened from the Summary 





or from within the RO itself






Rejected


This is where your voided ROs can be found in the system 


    • Related Articles

    • How to Void a Sublet

      This article will detail how to void a Sublet RO from EMDECS. Similar to Part Purchase Orders, a sublet can only be voided before invoicing. Locate the Sublet. Any work order with a sublet attached will show an asterisk on the Purchasing tab as well ...

    • Order Parts

      This article will provide an overview of the Order Parts menu in EMDECS. Video Walkthrough Spot Order 1. Open the Parts menu and click on Order Parts. 2. The Order Parts menu opens up to the Spot Order tab. This is one way to create a purchase order ...

    • Mobile App for Technicians: Repair Order Module

      This article will provide an overview on the Repair Order Module in the EMDECS Mobile App. After signing in you will be prompted to select which module you will use. For TechRO select Repair Order. You will then be prompted to enter your Badge ...

    • Repair Order Unit Reading Error

      Issue When entering unit readings or changing the date where unit readings are auto-populated in a repair order, you may run into an error that looks something like this This error occurs because the odometer reading that is filled in here has been ...

    • Tech RO: Technician Walkthrough (Video)

      Introduction This article and video walk service technicians through how to create and complete a repair order in EMDECS using the Tech RO portal. Video Walkthrough Click on the square at the bottom right-hand corner to view the video in full screen ...