Please Note: EMDECS Kona will only support label printers that are compatible with the QZ Tray application. Please navigate to https://qz.io/ to view the most up-to-date compatible print languages

• Chrome

• Firefox

• Edge

• IE 11 still confirming that this works

• Safari on Mac still confirming that this works

Checking if QZ Tray Needs to be Installed

Go to any screen which has a label printer icon; an example would be Parts > Part Master:

Click the printer icon of the part whose label you would like. If QZ Tray is installed (and the label printer is attached) a label should print immediately. If, however, it is not installed, a message will eventually appear asking you to download and install it. Two notes about this: first, the message does not appear right away – there will be a delay of 15-30 seconds before Kona determines that it can’t access the printer. Second, the exact wording of the message shown in this screenshot below is not the one you may see, as it is being changed to be more friendly. The “<server name> says:” part will be the same, however.

Installing QZ Tray

If the user points their browser at the suggested URL (https://qz.io/download/) then they will see this; the first highlighted option in green is the one they want. Note that if enough time has passed since this document was created the version number may have changed, but that should make no difference to users:

Please note that there is a version of this software also available for Macs. Click the “Show All Systems” link visible in the previous screenshot to show download buttons for them. At the time of the writing we have not confirmed that Macs can successfully print labels from Kona, but we are working on it.

Once the install file is downloaded, double-click it as usual for installing software. QZ Tray uses a typical install wizard. You do not need to change any setting in it, so just keep clicking through until the process is finished:

Once installed, try printing a label again. A one-time permissions dialog box will pop up:

Select the “Remember this decision” option then click Allow. At this point a label should print.

From this point onwards, labels should print from any Kona screen with a label printer icon to click, no questions asked. It will also work with this checkbox option in Receiving Parts:

Configuring QZ Tray

QZ Tray can be found in the Windows icon tray at the far right of the task bar (near the clock):

Right-clicking this will bring up a list of options, of which the most useful are “Automatically start” (which should be on so that the first label printed after restarting the computer does not have a delay before it prints) and Advanced > Site Manager…

Using the Site Manager lets you see which web sites can print labels without showing the confirmation dialog (in other words, any site where the user has previously selected “Remember this decision” before allowing a label to print).

If need be, a site can be removed from the list by clicking it and then pressing Delete on the keyboard.

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Troubleshooting